Terms of service.

MIQAS is operated by Ensign Establishment for Advertising, a Saudi-registered entity headquartered in Riyadh, Kingdom of Saudi Arabia ("Ensign," "we," "our"). These Terms govern your access to and use of the MIQAS web application, dashboards, and related services (the "Service").

You must provide accurate information when you create a MIQAS account. You are responsible for all activity that occurs under your account. Each MIQAS workspace belongs to the legal entity that owns it; the individual who creates the workspace is initially the workspace administrator and may invite teammates.

A workspace is activated by starting a paid subscription. Until a subscription is active, access to the dashboard is limited to the billing page. We do not offer free trials; to see MIQAS in action before subscribing, use the public live demo or book a meeting with the Ensign team.

Subscriptions renew automatically until canceled. Payments are processed through our payment partner (Paymob) and are billed in SAR. We may change pricing with at least 30 days written notice via the email associated with your account.

You can cancel anytime from the Billing page. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for the unused remainder. If you believe you were charged in error, contact contact@ensignksa.com within 14 days.

You agree not to:

• Use the Service for unlawful purposes or in violation of KSA law
• Upload data you don't have the legal right to process (including third-party personal data without lawful basis)
• Reverse-engineer, scrape, or attempt to extract our source code
• Use the Service to send spam or any content prohibited by the Communications, Space & Technology Commission (CST)

You retain ownership of all data you upload to or generate within MIQAS. We process it solely to provide the Service to you, as described in our Privacy Policy and PDPL notice. Where you connect your own customers' data, our Data Processing Agreement forms part of these Terms and applies automatically. You can download a full copy of your workspace data, and request its permanent deletion, at any time from Settings → Privacy & your data in the dashboard.

MIQAS connects to third-party services (Meta, TikTok, Google, Snap, X, Try Order, Taker, aggregator portals, etc.) on your instruction. You are responsible for complying with each platform's terms when you provide credentials or grant access.

We aim for 99.5% monthly uptime but make no guarantee. Planned maintenance windows are announced in advance via the MIQAS dashboard or email.

To the maximum extent permitted by KSA law, Ensign is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total aggregate liability is capped at the amounts you paid Ensign for MIQAS in the 12 months preceding the claim.

We may suspend or terminate access if you violate these Terms. On termination, your data is retained for 30 days, after which it is permanently deleted unless KSA law requires longer retention.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes are subject to the exclusive jurisdiction of the courts of Riyadh.

We may update these Terms. Material changes will be communicated via the email associated with your account at least 14 days before they take effect.

Questions about these Terms: contact@ensignksa.com