Terms of service.

MIQAS is operated by insiyan Establishment For Advertising, a Saudi-registered entity headquartered in Riyadh, Kingdom of Saudi Arabia ("Ensign," "we," "our"). These Terms govern your access to and use of the MIQAS web application, dashboards, and related services (the "Service").

You must provide accurate information when you create a MIQAS account. You are responsible for all activity that occurs under your account. Each MIQAS workspace belongs to the legal entity that owns it; the individual who creates the workspace is initially the workspace administrator and may invite teammates.

Every new workspace starts with a 7-day free trial at the Starter feature level. No payment card is needed to start the trial and no card is requested when you create your account.

When the 7 days end, the dashboard is locked until a subscription starts. To continue, you choose a plan and a billing interval on the Billing page. Before you confirm, the order summary shows you the plan you selected, the billing interval, the total amount payable including 15% VAT, the date of this charge, and the date the next charge falls due; you then enter your card details on the secure page of our payment partner. By confirming, you authorise insiyan Establishment For Advertising to charge that card the amount shown, and to charge the same card the subscription amount then in force at the start of each following billing period, until you cancel.

The first payment is taken when you confirm, and full access is restored as soon as it settles. Your card details are held by our payment partner, not by MIQAS. You can cancel at any time from the Billing page, and you can book a meeting with the Ensign team at any time.

A workspace created before this version of these Terms took effect continues on the trial and activation terms it accepted when it was created.

Subscriptions renew automatically until canceled. Payments are processed through our payment partner (Paymob) and are billed in SAR. We may change pricing with at least 30 days written notice via the email associated with your account.

You can cancel at any time from the Billing page. Cancellation stops every future charge. Your subscription stays active until the end of the billing period you have already paid for, and no part of that period is refunded. If you cancel during the free trial, no charge is taken at all.

Subscription payments are not refunded. The free trial is how you evaluate MIQAS before any money moves, so there is no money-back guarantee and no pro-rata refund on cancellation.

If a renewal charge does not go through, we email you, we retry the charge, and the workspace returns to limited access until a payment settles. Your data stays exactly where it is while that happens, and full access is restored automatically as soon as a payment succeeds. Nothing is deleted because a payment failed; deletion only follows termination and the 30-day retention window described in section 11.

Every charge is invoiced to the email address on your account, with a tax invoice showing the amount and the 15% VAT.

If you believe you were charged in error, contact contact@ensignksa.com within 14 days and we will look into it.

Nothing in this section limits any right given to you by the applicable laws of the Kingdom of Saudi Arabia.

You agree not to:

• Use the Service for unlawful purposes or in violation of KSA law
• Upload data you don't have the legal right to process (including third-party personal data without lawful basis)
• Reverse-engineer, scrape, or attempt to extract our source code
• Access or use the Service to build, or help anyone build, a product or service that competes with MIQAS, or reproduce its features, functions, or user interface for a competing offering
• Use the Service to send spam or any content prohibited by the Communications, Space & Technology Commission (CST)

You retain ownership of all data you upload to or generate within MIQAS. We process it solely to provide the Service to you, as described in our Privacy Policy and PDPL notice. Where you connect your own customers' data, our Data Processing Agreement forms part of these Terms and applies automatically. You can download a full copy of your workspace data, and request its permanent deletion, at any time from Settings → Privacy & your data in the dashboard.

MIQAS connects to third-party services (Meta, TikTok, Google, Snap, X, Try Order, Taker, aggregator portals, etc.) on your instruction. You are responsible for complying with each platform's terms when you provide credentials or grant access.

We aim for 99.5% monthly uptime but make no guarantee. Planned maintenance windows are announced in advance via the MIQAS dashboard or email.

To the maximum extent permitted by KSA law, Ensign is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total aggregate liability is capped at the amounts you paid Ensign for MIQAS in the 12 months preceding the claim.

We may suspend or terminate access if you violate these Terms. On termination, your data is retained for 30 days, after which it is permanently deleted unless KSA law requires longer retention.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes are subject to the exclusive jurisdiction of the courts of Riyadh.

We may update these Terms. Material changes will be communicated at least 14 days before they take effect, via the email associated with your account or a prominent notice in the MIQAS dashboard.

Questions about these Terms: contact@ensignksa.com